Get Your Play Store Account Back Suspension Due to Malware, Transparency, and Mobile Unwanted Software

Get Your Play Store Account Back Suspension Due to Malware, Transparency, and Mobile Unwanted Software

How to Get Your Play Store Account Back After Suspension Due to Malware, Transparency, and Mobile Unwanted Software

If your Play Store account has been suspended due to "malware behavior, lack of transparency, or mobile unwanted software," it can be a nightmare. Google takes these violations seriously, and the suspension notice can feel like the end of the road for your app. However, there are ways to appeal this decision and possibly get your account back. I’ve been through this process, and here’s how you can navigate it step-by-step.

Step 1: Review the Suspension Notice

First, carefully read the suspension notice you received from Google (similar to the images shared). In cases of malware, transparency issues, or unwanted software, Google typically cites:

  • Hidden or undocumented features in the app.
  • Code that may put user data or devices at risk.
  • Lack of transparency in app behavior.

Understanding the exact reason is crucial for your appeal.

Step 2: Check Your Code and Fix Issues

Before submitting an appeal, review your app’s code thoroughly to ensure there are no hidden features, dormant functionalities, or unapproved access to user data. Remove any code that could be seen as misleading or harmful. This process may take time, but it is important to demonstrate to Google that your app now complies with their Developer Program Policies.

Step 3: Prepare Your Appeal

  1. Log into your Google Play Console and find the "Policy Status" page.
  2. Look for the "Appeal" button next to the suspension notice and click it.
  3. Fill out the appeal form explaining the steps you have taken to address the issues raised in the suspension notice. Be polite and clear.
  4. Attach Your Code: This is a crucial step! In your appeal, attach a copy of your cleaned-up app code as proof that there is no malware, unwanted software, or deceptive behavior left in the app. Highlight the sections you have modified to comply with Google’s policies.
  5. Submit the appeal and wait for Google to review your request.

Step 4: Wait for Google’s Response

After submitting your appeal, it may take a few days to a few weeks for Google to respond. They will check the provided code and see if it aligns with their policies. If they find no violations in your current app code, there is a good chance they will restore your account.

Step 5: Use Our Service for Faster Resolution

If you’re unsure about fixing the issues yourself or have tried appealing but got rejected, we can help! Our service includes:

  • Detailed code review: We will examine your app’s code and identify areas that need fixing to comply with Google’s policies.
  • Appeal assistance: We’ll help you prepare the appeal, including attaching a cleaned version of your code.
  • Daily testing: Once your app is back, we can test it on 20 devices for 14 days to ensure it meets all Play Store requirements and avoid future suspensions.

Tips to Avoid Future Suspensions

  1. Test your app daily: Make sure to test your app on various devices to find bugs and unwanted behaviors. Our 14-day testing service can ensure your app meets all Play Store guidelines.
  2. Use unique code: Do not reuse code from previously suspended apps. Google tracks recycled code, which can lead to another suspension.
  3. Avoid misleading titles: Use unique and appropriate titles for your app to prevent being flagged for impersonation or copyright issues.

Conclusion

A Play Store suspension can be stressful, but it is not the end. By carefully reviewing your app, fixing any policy violations, and submitting a proper appeal, you can get your account back. Attaching your code as proof of compliance is a powerful way to show Google that your app is safe. If you need help with this process, our service is here to assist you every step of the way!

Need help with your appeal? Contact us today to ensure your app meets Google’s strict policies and gets back on the Play Store safely.

Back to blog